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Privacy Policy

Last updated: September 21, 2026

Petsidian ("we", "us") operates this store. This policy explains what we collect when you shop with us, why, and what you can ask us to do about it.

What we collect

  • Order information: your name, email, phone, shipping and billing address, and what you ordered. We need this to fulfil the order and to contact you about it.
  • Payment information: handled by our payment processor (Shopify Payments, PayPal, Shop Pay and similar). We never see or store your full card number.
  • Usage information: pages visited, device and browser details, and approximate location, collected through cookies and analytics so we can see what is working on the site and keep it secure.
  • Messages: anything you send to support, so we can help you.

How we use it

To process and ship orders, answer support requests, prevent fraud, comply with the law, improve the site and — only if you have opted in — send you email about new products and offers.

Who we share it with

Only the services needed to run the shop: our ecommerce platform (Shopify), payment processors, shipping carriers, and email and analytics providers. They may only use your information to provide their service to us. We may also share information when the law requires it. We do not sell your personal information.

Marketing email and SMS

You can unsubscribe from marketing at any time using the link at the bottom of any email, or by replying STOP to a text. That does not stop transactional messages about an order you have placed.

Cookies

We use cookies to keep your cart working, remember your preferences and understand site traffic, including advertising cookies from Meta and Google. You can block cookies in your browser, though parts of the shop may stop working.

Your rights

Depending on where you live you can ask for a copy of the personal information we hold about you, ask us to correct or delete it, or opt out of the sharing of your information for targeted advertising. Email support@petsidian.com or use the "Your Privacy Choices" link in the footer. We will not treat you differently for exercising these rights.

Retention

We keep order records for as long as we need them for accounting, tax and legal obligations, then delete them.

Children

This site is not intended for children under 16 and we do not knowingly collect their information.

Changes

If this policy changes we will update this page and the date at the top.