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Include your order number if you have one and we can usually solve it in a single reply.
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Business Hours: 09:00 AM – 05:00 PM EST
Quick Answers
Where is my order?
Orders leave our US warehouse within 1 business day and typically arrive in 7 to 12 days. Use Track Your Order with your order number and email for live status.
How do I pause or cancel my refills?
Head to Manage Subscription, verify with your order number and email, then pause, skip or cancel in one click. Cancellations are processed within 24 hours, no phone call required.
How do I use the cleanser?
In the shower, on breakout-prone areas: back, chest, shoulders, butt or upper arms. Massage gently, let it sit briefly, rinse well. Do not scrub aggressively. Consistency matters far more than intensity.
How does the 60-day guarantee work?
Use Zarlane for up to sixty days. If your skin is not where you hoped, email us for a full refund. No bottle return required, no questions asked.
Is Zarlane safe with my medication?
Zarlane Acne Clear Body Cleanser is a cosmetic body cleanser for external use only. Avoid broken skin and keep it away from the eyes. If your skin is sensitive, start with a few uses per week. If irritation occurs, reduce frequency or stop use, and speak to a dermatologist about persistent or severe acne.